From an initial multi-tenancy platform, Capium now has a package offering better functionality and a more professional UX based upon robust, documented and easily maintained technology.
From a customer base of hundreds, Capium has since on-boarded thousands of customers, growing at 30% per quarter and with customer retention rates which had been good, rising to above the industry average.
Capium now boasts an end-to-end accountancy package which reliably handles the whole range of professional activities conducted by medium-sized accountancy practices. The award-winning package is now considered one of top five solutions in the industry and added technical assurance allows Capium’s sales force to go confidently after larger customers.
Incepteo continues to provide technology strategy, hosting, maintenance and infrastructure support, but have helped Capium build its own in-house development team to take back responsibility for the package. With a new, more strategic, roadmap approach to development, release and documentation processes, Capium now has a transition plan and a way of maintaining knowledge as its development team has expanded from five to 30 people.
With these standards in place, not only do customers have more confidence in the product but Capium is able establish greater confidence with investors, regulators such as HMRC as a solid, compliant software provider, enabling “Making Tax Digital” HMRC’s shift to digital tax filing.